After eight years, Paula O’Dell, owner of Nonna’s Torte Dolci in Orlando, knew it was time to face her fears of the dentist. This fear, which she developed as an adult after a bad experience, caused her to put off her cleanings and yearly exams. As a patient with gum disease, she was aware that she couldn’t continue avoiding the dentist.
When she met someone who recommended Dr. Cuong T. Phan of Phan-tastic Smiles and explained how gentle he was with his patients, Paula decided to give it a try.
“By the time I got there, I needed a root canal and some deep cleaning on my gums, so I needed Valium just to walk in the door,” she says.
From the minute she met Dr. Phan, she knew she was in the right place. With Dr. Phan’s experience and respected designation as a Mastership Award honoree from the Academy of General Dentistry – the highest honor available within the dental profession – he was certainly the right dentist for Paula.
Putting the Fears at Ease
Dr. Phan used Waterlase Laser Dentistry for Paula’s gum treatment. This technique offers patients more comfort, more convenience and a gentler experience overall. It can also be used to treat cavities in addition to periodontal disease and discomfort associated with TMJ.
In Paula’s case, Dr. Phan used the Waterlase laser to treat her gum disease and essentially prevented her from having to undergo gum surgery. She says she was aware that there would be some discomfort but that she was never in any pain throughout the procedure.
Paula also notes that if she ever needed an injection at one of her visits, Dr. Phan was always gentle, taking her previous fears into consideration. During the injection, he would take his time and thoroughly explain what he was doing every step of the way. She remembers that Dr. Phan would put his hand on her shoulder before asking her if she was doing OK to keep her feeling calm and relaxed.
“It just means so much to not just be hustled in and hustled out,” she says. “You are truly cared about. The staff is always fantastic and very caring.”
A Dentist for the Whole Family
Now Paula; her husband Keith, who is the owner of PROscape Landscaping; and their children Shannon, David and Kelly are consistently at Phan-tastic Smiles for regular cleanings. “I always say that the hygienist has the hands of an angel,” Paula says of Victoria Kiniry, who has been with the company for 19 years. “I thought, ‘If I’m so comfortable here then my kids will be comfortable too.’”
Dr. Phan is also there for the family when they need extra care with their teeth. Keith has had several single-visit crowns placed by Dr. Phan as well as an implant procedure. The kids have had cavities filled when necessary, and Shannon has had her teeth whitened with ZOOM! Each family member agrees that the entire staff at Phan-tastic Smiles has helped to create a comfortable dental experience for them since the beginning.
“The biggest thing about Dr. Phan is that all of my friends always say, ‘Oh man, I have to go to the dentist,’ but when I have to make an appointment, it’s not that big of a deal to me,” David says. “I know where I’m going, I know everyone that works here, so I enjoy coming here. You get your teeth cleaned, you feel good about your teeth, and you’re done.”
What Dr. Phan Can Do for You
“Our team is very honored to have been treating some families for three generations,” Dr. Phan’s wife Wendy says. “We are thankful for the loyalty our patients have to our practice. At Phan-tastic Smiles, every patient is treated like family.”
Dr. Phan assists patients with dental implants and dentures, one-visit crowns and veneers (CEREC), oral surgery, root canals, laser gum therapy, full-mouth restoration, regular cleanings, and more. “From routine check-ups to smile makeovers, we can do it all in-house,” Dr. Phan says. “This saves patients valuable time.”
The O’Dell family has been patients of Dr. Phan for 13 years, and they are not going anywhere. “You need to find a dentist who cares and that you can trust,” Paula says. “I completely trust Dr. Phan.”
With accolades like these, a prestigious award, and the ability to offer one-visit, multiple-procedure appointments, it’s no wonder so many patients have stayed with Dr. Phan’s practice for many years and why many new patients are making the Phan-tastic Smiles team part of their family.
7824 Lake Underhill Road, Suite G
Orlando, FL 32822